Privacy Policy

Version: 1.0

Last updated: 19.01.2022

GENERAL INFORMATION

We value your privacy and personal data. This Privacy and Cookies Policy outlines the data we collect, how we use it, and how you can manage your privacy settings. Please also read our General Terms and Conditions, which govern the services we provide. If you fail to provide requested personal data, we may be unable to deliver the requested services or perform certain aspects of them.

Our Website is licensed and regulated by Antillephone N.V., license No. 8048/JAZ issued by the Government of Curaçao. It is operated by XZ Solutions B.V., registered in Curaçao with registration number 159328 and a registered address at Dr. Hugenholtzweg 25, Unit 11, Curaçao.

CATEGORIES OF PERSONAL DATA WE COLLECT

We collect the following categories of personal data. Please note that this list is not exhaustive, and we may request, collect, and process additional necessary information according to the Privacy and Cookies Policy and applicable laws.

  • Natural person’s identification data, including but not limited to name, surname, tax identification number, date of birth, and information from identification documents (e.g., passport).
  • Contact information, including address, telephone number, email address, and other relevant details.
  • Financial information, such as account numbers, incoming/outgoing payments, and transactions related to financial instruments.
  • Information relating to the use of services and your preferences, habits, etc., including information on services used, personal settings, surveys, contests, campaigns, and more.

We also collect data that identifies you and logs all activity on our site, including bets placed, winnings received, payments and withdrawals, favorite bet types or games, and communications with customer services. The data we collect includes unique identification numbers (IP address and device ID), browser and device information, time zone, language, and more.

All provided personal data may be used to create and manage your account, as well as for security and marketing purposes. We are also required to process certain health data related to gaming addiction, which is retained indefinitely to comply with legal requirements for responsible gaming.

Protection of minors: Our services are not intended for or directed at individuals under the age of eighteen (18). We do not accept personal information from minors. We actively uncover and prevent attempts by minors to access our services.

GROUNDS AND PURPOSES FOR PROCESSING PERSONAL DATA

We process personal data based on the following grounds:

  • To enter into and perform a contract.
  • To comply with legal obligations.
  • To ensure our legitimate interests or those of a third party.
  • With your consent.

The primary purposes for processing personal data include providing services, sending administrative information, sending marketing information, assessing and mitigating risks, complying with legal obligations, handling legal claims, and providing additional or supportive services.

RETENTION PERIOD

The retention period for personal data depends on the purposes. We consider agreements, contractual obligations, legitimate interests, and relevant legal requirements when determining the retention period.

PERSONAL DATA TRANSFERS

Any transfers of personal data are based on appropriate legal grounds and implemented contractual protections with third parties.

YOUR RIGHTS

Under applicable legislation, you have the following rights regarding your personal data:

  • The right to access and receive a copy of your personal data processed by us.
  • The right to request correction of incomplete or inaccurate information.
  • The right to request restriction of personal data processing.
  • The right to withdraw consent to process personal data.
  • The right to request erasure of personal data, unless there are legal grounds for processing.
  • The right to request data portability to another organization or directly to you.
  • All rights should be exercised in good faith and on written request.
  • We will handle your request or complaint within 1 month, with a possible extension of 2 months for complex cases.
  • We may charge a reasonable fee for excessive or unfounded requests.
  • Deletion of information is allowed where available, but certain data may be retained based on legal obligations.
  • Personal data deletion without available functionality may incur a fee.
  • You are responsible for the secure use of our services and your account authorization credentials.

THIRD PARTIES AND SHARING YOUR DATA

Our site may contain links to third-party resources. We are not responsible for the privacy policies or practices of these resources. We do not sell or make your personal data available to unrelated third parties. Personal data is shared with affiliated third parties, selected designated third parties, and government or regulatory authorities as required.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to improve your experience on our website. These technologies may include strictly necessary cookies, performance cookies, functionality cookies, and targeting or advertising cookies. You have the option to manage cookie preferences and can find more information about cookies on allaboutcookies.org.

CUSTOMER’S SECURITY COMMITMENTS

While we take reasonable measures to protect your personal data, no system is completely secure. You are responsible for using our services securely and protecting your account credentials and devices. Any data incidents are your responsibility.

ADJUST NOTIFICATIONS AND EMAIL PREFERENCES

You can unsubscribe from marketing communications by using the unsubscribe link in our emails or contacting our customer services department. Administrative or service-related emails do not offer an unsubscribe option as they are necessary for providing requested services.

PRIVACY POLICY INFORMATION

We reserve the right to modify this Privacy and Cookies Policy. It is your responsibility to review it periodically. Changes will be posted on our website, with prominent notices for material changes. If you object to the changes, please stop using our services.

CONTACT

For any questions or comments about this Privacy and Cookies Policy, please contact us by mail or email. If you have legal complaints, please attempt to resolve them directly with us before escalating the matter to Data Protection Authorities.

➤